Head to head

Walgreens vs Ro

Walgreens 5.0/10 Change
vs
Ro 6.9/10 Change

Our verdict

Ro scores higher overall (6.9 vs 5.0), mainly thanks to a higher customer rating (3.9★ vs 1.5★).

Walgreens Ro
Overall score 5.0/10 6.9/10
Customer rating 1.5★ 3.9★
Reviews 3,374 6,815
Positive (4–5★) 8% 71%
Subscription required No Yes
Accepts insurance Yes Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 1901 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Walgreens website

Walgreens: what customers say

This Trustpilot profile covers Walgreens as a whole, including in-store service. Reviewers most often describe rude or unhelpful interactions with pharmacy staff and very long waits, both on the phone and at the drive-thru. Prescription complaints center on orders not being ready on time, missing items, medications out of stock, and refill notifications that never arrived. Positive reviews usually praise specific pharmacy staff for friendly, quick service.

Friendly individual pharmacy staffConvenient local locations Rude or unhelpful staffLong phone and drive-thru waitsPrescriptions not ready on timeOut-of-stock or missing itemsMissed refill notifications
Full Walgreens profile →
Screenshot of the Ro website

Ro: what customers say

Many reviewers describe Ro's platform as simple to navigate and praise supportive, responsive clinicians and quick answers during consultations. The most frequent complaints are about cost: reviewers report confusion over separate membership and medication charges, final prices higher than they expected, and difficulty resolving billing or account problems. A few also felt their appointments were rushed.

Quick, easy sign-upResponsive cliniciansThorough online assessmentCare handled fully online Confusing membership vs. medication feesFinal cost higher than expectedHard to resolve billing or account issuesSome appointments felt rushed
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Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.