Head to head

CVS Pharmacy vs Ro

CVS Pharmacy 5.1/10 Change
vs
Ro 6.9/10 Change

Our verdict

Ro scores higher overall (6.9 vs 5.1), mainly thanks to a higher customer rating (3.9★ vs 1.6★).

CVS Pharmacy Ro
Overall score 5.1/10 6.9/10
Customer rating 1.6★ 3.9★
Reviews 3,105 6,815
Positive (4–5★) 10% 71%
Subscription required No Yes
Accepts insurance Yes Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 1963 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the CVS Pharmacy website

CVS Pharmacy: what customers say

This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.

Warm, attentive individual staffHelpful pharmacists in some locations Calls and messages unansweredOut-of-stock prescriptionsWrong medication reportsSlow prior-authorization follow-throughLong waits, hard-to-use app
Full CVS Pharmacy profile →
Screenshot of the Ro website

Ro: what customers say

Many reviewers describe Ro's platform as simple to navigate and praise supportive, responsive clinicians and quick answers during consultations. The most frequent complaints are about cost: reviewers report confusion over separate membership and medication charges, final prices higher than they expected, and difficulty resolving billing or account problems. A few also felt their appointments were rushed.

Quick, easy sign-upResponsive cliniciansThorough online assessmentCare handled fully online Confusing membership vs. medication feesFinal cost higher than expectedHard to resolve billing or account issuesSome appointments felt rushed
Full Ro profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.