Review summary
Ro
Many reviewers describe Ro's platform as simple to navigate and praise supportive, responsive clinicians and quick answers during consultations. The most frequent complaints are about cost: reviewers report confusion over separate membership and medication charges, final prices higher than they expected, and difficulty resolving billing or account problems. A few also felt their appointments were rushed.
What customers praise
- Quick, easy sign-up
- Responsive clinicians
- Thorough online assessment
- Care handled fully online
Common complaints
- Confusing membership vs. medication fees
- Final cost higher than expected
- Hard to resolve billing or account issues
- Some appointments felt rushed
Summary written from public customer reviews, last updated Sep 29, 2026. Themes reflect what reviewers wrote and may not reflect every customer's experience.
Member reviews
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