Head to head
Amazon Pharmacy vs Ro
Amazon Pharmacy
5.2/10
Change
Compare Ro with…
eDrugstore.com8.3
BlueChew7.2
Hims5.9
Amazon Pharmacy5.2
CVS Pharmacy5.1
Walgreens5.0
Ro
6.9/10
Change
Compare Amazon Pharmacy with…
eDrugstore.com8.3
BlueChew7.2
Ro6.9
Hims5.9
CVS Pharmacy5.1
Walgreens5.0
Our verdict
Ro scores higher overall (6.9 vs 5.2), mainly thanks to a higher customer rating (3.9★ vs 1.3★) and a longer track record (in business since 2017).
| Amazon Pharmacy |
Ro | |
|---|---|---|
| Overall score | 5.2/10 | 6.9/10 |
| Customer rating | 1.3★ | 3.9★ |
| Reviews | 460 | 6,815 |
| Positive (4–5★) | 5% | 71% |
| Subscription required | No | Yes |
| Accepts insurance | Yes | Yes |
| LegitScript certified | ||
| NABP accredited | ||
| Requires prescription | ||
| In business since | 2020 | 2017 |
| Typical delivery | ~5 days | ~5 days |
Highlighted cells show which pharmacy comes out ahead on that measure.
Amazon Pharmacy: what customers say
Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.
Ro: what customers say
Many reviewers describe Ro's platform as simple to navigate and praise supportive, responsive clinicians and quick answers during consultations. The most frequent complaints are about cost: reviewers report confusion over separate membership and medication charges, final prices higher than they expected, and difficulty resolving billing or account problems. A few also felt their appointments were rushed.
Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.