Review summary
Amazon Pharmacy
Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.
What customers praise
- Fast delivery for some orders
- Competitive pricing
- Convenient online ordering
Common complaints
- Long chat and phone waits
- Missing or wrong medications
- Delivery dates slipping
- Problems after PillPack transfer
- Refill and transfer issues
Summary written from public customer reviews, last updated Sep 29, 2026. Themes reflect what reviewers wrote and may not reflect every customer's experience.
Member reviews
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