Head to head

Amazon Pharmacy vs Hims

Amazon Pharmacy 5.2/10 Change
vs
Hims 5.9/10 Change

Our verdict

Hims scores higher overall (5.9 vs 5.2), mainly thanks to a higher customer rating (2.9★ vs 1.3★) and more reviews on record (9,422 vs 460).

Amazon Pharmacy Hims
Overall score 5.2/10 5.9/10
Customer rating 1.3★ 2.9★
Reviews 460 9,422
Positive (4–5★) 5% 49%
Subscription required No Yes
Accepts insurance Yes No
LegitScript certified
NABP accredited
Requires prescription
In business since 2020 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Amazon Pharmacy website

Amazon Pharmacy: what customers say

Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.

Fast delivery for some ordersCompetitive pricingConvenient online ordering Long chat and phone waitsMissing or wrong medicationsDelivery dates slippingProblems after PillPack transferRefill and transfer issues
Full Amazon Pharmacy profile →
Screenshot of the Hims website

Hims: what customers say

Reviewers often describe Hims' signup and ordering as quick and simple, and many value scheduled automatic deliveries, with some reporting good results. The most common complaints center on the subscription model: unexpected charges, pricing that is hard to follow, and shipments that continue or arrive early after customers try to pause or cancel. Reviewers also report slow or hard-to-reach customer support and confusion when prescriptions change.

Fast, simple online signupConvenient automatic deliveriesSome report good results Unexpected subscription chargesHard to pause or cancel shipmentsSlow, hard-to-reach supportConfusing pricing and plan termsDelays when prescriptions change
Full Hims profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.