Head to head

Walgreens vs Hims

Walgreens 5.0/10 Change
vs
Hims 5.9/10 Change

Our verdict

Hims scores higher overall (5.9 vs 5.0), mainly thanks to a higher customer rating (2.9★ vs 1.5★) and more reviews on record (9,422 vs 3,374).

Walgreens Hims
Overall score 5.0/10 5.9/10
Customer rating 1.5★ 2.9★
Reviews 3,374 9,422
Positive (4–5★) 8% 49%
Subscription required No Yes
Accepts insurance Yes No
LegitScript certified
NABP accredited
Requires prescription
In business since 1901 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Walgreens website

Walgreens: what customers say

This Trustpilot profile covers Walgreens as a whole, including in-store service. Reviewers most often describe rude or unhelpful interactions with pharmacy staff and very long waits, both on the phone and at the drive-thru. Prescription complaints center on orders not being ready on time, missing items, medications out of stock, and refill notifications that never arrived. Positive reviews usually praise specific pharmacy staff for friendly, quick service.

Friendly individual pharmacy staffConvenient local locations Rude or unhelpful staffLong phone and drive-thru waitsPrescriptions not ready on timeOut-of-stock or missing itemsMissed refill notifications
Full Walgreens profile →
Screenshot of the Hims website

Hims: what customers say

Reviewers often describe Hims' signup and ordering as quick and simple, and many value scheduled automatic deliveries, with some reporting good results. The most common complaints center on the subscription model: unexpected charges, pricing that is hard to follow, and shipments that continue or arrive early after customers try to pause or cancel. Reviewers also report slow or hard-to-reach customer support and confusion when prescriptions change.

Fast, simple online signupConvenient automatic deliveriesSome report good results Unexpected subscription chargesHard to pause or cancel shipmentsSlow, hard-to-reach supportConfusing pricing and plan termsDelays when prescriptions change
Full Hims profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.