Head to head

Walgreens vs CVS Pharmacy

Walgreens 5.0/10 Change
vs
CVS Pharmacy 5.1/10 Change

Our verdict

CVS Pharmacy scores higher overall (5.1 vs 5.0), mainly thanks to a higher customer rating (1.6★ vs 1.5★).

Walgreens CVS Pharmacy
Overall score 5.0/10 5.1/10
Customer rating 1.5★ 1.6★
Reviews 3,374 3,105
Positive (4–5★) 8% 10%
Subscription required No No
Accepts insurance Yes Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 1901 1963
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Walgreens website

Walgreens: what customers say

This Trustpilot profile covers Walgreens as a whole, including in-store service. Reviewers most often describe rude or unhelpful interactions with pharmacy staff and very long waits, both on the phone and at the drive-thru. Prescription complaints center on orders not being ready on time, missing items, medications out of stock, and refill notifications that never arrived. Positive reviews usually praise specific pharmacy staff for friendly, quick service.

Friendly individual pharmacy staffConvenient local locations Rude or unhelpful staffLong phone and drive-thru waitsPrescriptions not ready on timeOut-of-stock or missing itemsMissed refill notifications
Full Walgreens profile →
Screenshot of the CVS Pharmacy website

CVS Pharmacy: what customers say

This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.

Warm, attentive individual staffHelpful pharmacists in some locations Calls and messages unansweredOut-of-stock prescriptionsWrong medication reportsSlow prior-authorization follow-throughLong waits, hard-to-use app
Full CVS Pharmacy profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.