Review summary
CVS Pharmacy
This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.
What customers praise
- Warm, attentive individual staff
- Helpful pharmacists in some locations
Common complaints
- Calls and messages unanswered
- Out-of-stock prescriptions
- Wrong medication reports
- Slow prior-authorization follow-through
- Long waits, hard-to-use app
Summary written from public customer reviews, last updated Sep 29, 2026. Themes reflect what reviewers wrote and may not reflect every customer's experience.
Member reviews
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