Head to head

CVS Pharmacy vs Amazon Pharmacy

CVS Pharmacy 5.1/10 Change
vs
Amazon Pharmacy 5.2/10 Change

Our verdict

Amazon Pharmacy scores higher overall (5.2 vs 5.1), mainly thanks to stronger licensing and verification.

CVS Pharmacy Amazon Pharmacy
Overall score 5.1/10 5.2/10
Customer rating 1.6★ 1.3★
Reviews 3,105 460
Positive (4–5★) 10% 5%
Subscription required No No
Accepts insurance Yes Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 1963 2020
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the CVS Pharmacy website

CVS Pharmacy: what customers say

This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.

Warm, attentive individual staffHelpful pharmacists in some locations Calls and messages unansweredOut-of-stock prescriptionsWrong medication reportsSlow prior-authorization follow-throughLong waits, hard-to-use app
Full CVS Pharmacy profile →
Screenshot of the Amazon Pharmacy website

Amazon Pharmacy: what customers say

Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.

Fast delivery for some ordersCompetitive pricingConvenient online ordering Long chat and phone waitsMissing or wrong medicationsDelivery dates slippingProblems after PillPack transferRefill and transfer issues
Full Amazon Pharmacy profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.