Head to head

CVS Pharmacy vs Hims

CVS Pharmacy 5.1/10 Change
vs
Hims 5.9/10 Change

Our verdict

Hims scores higher overall (5.9 vs 5.1), mainly thanks to a higher customer rating (2.9★ vs 1.6★) and more reviews on record (9,422 vs 3,105).

CVS Pharmacy Hims
Overall score 5.1/10 5.9/10
Customer rating 1.6★ 2.9★
Reviews 3,105 9,422
Positive (4–5★) 10% 49%
Subscription required No Yes
Accepts insurance Yes No
LegitScript certified
NABP accredited
Requires prescription
In business since 1963 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the CVS Pharmacy website

CVS Pharmacy: what customers say

This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.

Warm, attentive individual staffHelpful pharmacists in some locations Calls and messages unansweredOut-of-stock prescriptionsWrong medication reportsSlow prior-authorization follow-throughLong waits, hard-to-use app
Full CVS Pharmacy profile →
Screenshot of the Hims website

Hims: what customers say

Reviewers often describe Hims' signup and ordering as quick and simple, and many value scheduled automatic deliveries, with some reporting good results. The most common complaints center on the subscription model: unexpected charges, pricing that is hard to follow, and shipments that continue or arrive early after customers try to pause or cancel. Reviewers also report slow or hard-to-reach customer support and confusion when prescriptions change.

Fast, simple online signupConvenient automatic deliveriesSome report good results Unexpected subscription chargesHard to pause or cancel shipmentsSlow, hard-to-reach supportConfusing pricing and plan termsDelays when prescriptions change
Full Hims profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.