Head to head

CVS Pharmacy vs eDrugstore.com

CVS Pharmacy 5.1/10 Change
vs
eDrugstore.com 8.3/10 Change

Our verdict

eDrugstore.com scores higher overall (8.3 vs 5.1), mainly thanks to a higher customer rating (4.7★ vs 1.6★) and faster typical delivery (~3 vs ~5 days).

PharmacyReview is operated by Secure Medical, Inc., which also owns eDrugstore.com — one of the pharmacies compared on this site.

CVS Pharmacy eDrugstore.com
Overall score 5.1/10 8.3/10
Customer rating 1.6★ 4.7★
Reviews 3,105 4,585
Positive (4–5★) 10% 93%
Subscription required No No
Accepts insurance Yes No
LegitScript certified
NABP accredited
Requires prescription
In business since 1963 1999
Typical delivery ~5 days ~3 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the CVS Pharmacy website

CVS Pharmacy: what customers say

This Trustpilot profile covers CVS as a whole, including in-store services. On the pharmacy side, reviewers most often describe calls and messages going unanswered, prescriptions out of stock or handled incorrectly (including wrong medications), and slow follow-through on things like prior authorizations. Long waits and a hard-to-use app also come up. Positive reviews typically credit individual staff members for being warm and attentive.

Warm, attentive individual staffHelpful pharmacists in some locations Calls and messages unansweredOut-of-stock prescriptionsWrong medication reportsSlow prior-authorization follow-throughLong waits, hard-to-use app
Full CVS Pharmacy profile →
Screenshot of the eDrugstore.com website

eDrugstore.com: what customers say

Reviewers most often highlight patient, knowledgeable and polite customer service, along with a quick, efficient ordering process. Fast shipping, discreet packaging and fair pricing also come up frequently, and several long-time customers mention reordering for years. Negative reviews are uncommon; the main recurring complaint is that some deliveries took longer than expected, and a few reviewers describe order problems that support then resolved.

Patient, knowledgeable supportQuick, efficient orderingFast shippingDiscreet packagingFair pricing Some deliveries slower than expectedOccasional order issues (resolved by support)
Full eDrugstore.com profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.