Head to head

Amazon Pharmacy vs eDrugstore.com

Amazon Pharmacy 5.2/10 Change

eDrugstore.com 8.3/10 Change

Our verdict

eDrugstore.com scores higher overall (8.3 vs 5.2), mainly thanks to a higher customer rating (4.7★ vs 1.3★) and a longer track record (in business since 1999).

PharmacyReview is operated by Secure Medical, Inc., which also owns eDrugstore.com — one of the pharmacies compared on this site.

	Amazon Pharmacy	eDrugstore.com
Overall score	5.2/10	8.3/10
Customer rating	1.3★	4.7★
Reviews	460	4,585
Positive (4–5★)	5%	93%
Subscription required	No	No
Accepts insurance	Yes	No
LegitScript certified
NABP accredited
Requires prescription
In business since	2020	1999
Typical delivery	~5 days	~3 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Amazon Pharmacy website

Amazon Pharmacy: what customers say

Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.

Fast delivery for some ordersCompetitive pricingConvenient online ordering Long chat and phone waitsMissing or wrong medicationsDelivery dates slippingProblems after PillPack transferRefill and transfer issues

Full Amazon Pharmacy profile →

Screenshot of the eDrugstore.com website

eDrugstore.com: what customers say

Reviewers most often highlight patient, knowledgeable and polite customer service, along with a quick, efficient ordering process. Fast shipping, discreet packaging and fair pricing also come up frequently, and several long-time customers mention reordering for years. Negative reviews are uncommon; the main recurring complaint is that some deliveries took longer than expected, and a few reviewers describe order problems that support then resolved.

Patient, knowledgeable supportQuick, efficient orderingFast shippingDiscreet packagingFair pricing Some deliveries slower than expectedOccasional order issues (resolved by support)

Full eDrugstore.com profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.