Head to head

Walgreens vs Amazon Pharmacy

Walgreens 5.0/10 Change
vs
Amazon Pharmacy 5.2/10 Change

Our verdict

Amazon Pharmacy scores higher overall (5.2 vs 5.0), mainly thanks to stronger licensing and verification.

Walgreens Amazon Pharmacy
Overall score 5.0/10 5.2/10
Customer rating 1.5★ 1.3★
Reviews 3,374 460
Positive (4–5★) 8% 5%
Subscription required No No
Accepts insurance Yes Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 1901 2020
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Walgreens website

Walgreens: what customers say

This Trustpilot profile covers Walgreens as a whole, including in-store service. Reviewers most often describe rude or unhelpful interactions with pharmacy staff and very long waits, both on the phone and at the drive-thru. Prescription complaints center on orders not being ready on time, missing items, medications out of stock, and refill notifications that never arrived. Positive reviews usually praise specific pharmacy staff for friendly, quick service.

Friendly individual pharmacy staffConvenient local locations Rude or unhelpful staffLong phone and drive-thru waitsPrescriptions not ready on timeOut-of-stock or missing itemsMissed refill notifications
Full Walgreens profile →
Screenshot of the Amazon Pharmacy website

Amazon Pharmacy: what customers say

Most reviews are negative. Reviewers most often describe long waits on chat and phone support and issues that never get resolved, along with orders arriving late, missing items, or containing the wrong medication. Several former PillPack customers report problems after their accounts moved to Amazon Pharmacy, and some mention trouble with refills and prescription transfers. The smaller group of positive reviewers mention fast delivery, competitive prices and convenient online ordering.

Fast delivery for some ordersCompetitive pricingConvenient online ordering Long chat and phone waitsMissing or wrong medicationsDelivery dates slippingProblems after PillPack transferRefill and transfer issues
Full Amazon Pharmacy profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.