Head to head

Hims vs Ro

Hims 5.9/10 Change
vs
Ro 6.9/10 Change

Our verdict

Ro scores higher overall (6.9 vs 5.9), mainly thanks to a higher customer rating (3.9★ vs 2.9★).

Hims Ro
Overall score 5.9/10 6.9/10
Customer rating 2.9★ 3.9★
Reviews 9,422 6,815
Positive (4–5★) 49% 71%
Subscription required Yes Yes
Accepts insurance No Yes
LegitScript certified
NABP accredited
Requires prescription
In business since 2017 2017
Typical delivery ~5 days ~5 days

Highlighted cells show which pharmacy comes out ahead on that measure.

Screenshot of the Hims website

Hims: what customers say

Reviewers often describe Hims' signup and ordering as quick and simple, and many value scheduled automatic deliveries, with some reporting good results. The most common complaints center on the subscription model: unexpected charges, pricing that is hard to follow, and shipments that continue or arrive early after customers try to pause or cancel. Reviewers also report slow or hard-to-reach customer support and confusion when prescriptions change.

Fast, simple online signupConvenient automatic deliveriesSome report good results Unexpected subscription chargesHard to pause or cancel shipmentsSlow, hard-to-reach supportConfusing pricing and plan termsDelays when prescriptions change
Full Hims profile →
Screenshot of the Ro website

Ro: what customers say

Many reviewers describe Ro's platform as simple to navigate and praise supportive, responsive clinicians and quick answers during consultations. The most frequent complaints are about cost: reviewers report confusion over separate membership and medication charges, final prices higher than they expected, and difficulty resolving billing or account problems. A few also felt their appointments were rushed.

Quick, easy sign-upResponsive cliniciansThorough online assessmentCare handled fully online Confusing membership vs. medication feesFinal cost higher than expectedHard to resolve billing or account issuesSome appointments felt rushed
Full Ro profile →

Ratings from the review sources listed on each profile. Scores use the same published formula for every pharmacy. How we score.